Thank you for considering our refund policy. At ABIMPRINT, we strive to provide our customers with the best products and services. We understand that sometimes the product may not meet your expectations, and in such cases, we have established the following refund policy:
Returns: We accept returns within 30 days from the receipt of your order. To process your return, we require a receipt or proof of purchase. Please note that some items such as special order and seasonal products are non-returnable.
Refunds (if applicable): We will provide a full refund for the product, provided that it has not been used, worn, or damaged, and the reason for the return is due to an error in shipping. If the merchandise was shipped incorrectly or arrived damaged or defective, we will cover the standard ground freight for the return.
Partial Refunds(if applicable): In some cases, we may offer partial refunds such as when the imprint artwork color does not meet the customer's expectations or when an item is returned after 30 days from delivery. Additionally, we will not provide refunds for any item that is not in its original condition or has been damaged or used for reasons beyond our control.
Processing Refunds: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund. If approved, we will automatically apply the credit to your credit card or original method of payment within a specific number of days.
Shipping Costs: Please note that shipping costs are non-refundable, and you will be responsible for the shipping cost of returning the item.
Exchanges: If you would like to exchange your product for a different one, please contact us via phone or email, and we will provide further instructions.
We hope this policy provides you with the information needed to make an informed decision about our products and services. If you have any questions or concerns, please do not hesitate to contact us.